DELIVERING WATER, SANITATION AND HYGIENE SERVICES IN AN UNCERTAIN ENVIRONMENT
D. Schaub-Jones, J. Beilharz & A. Nash
There are growing expectations that harnessing ICT intelligently can bring about radical improvements in the way that health, education and other sectors function, particularly in developing countries. There is also quite some interest in the water sector, which until now has been more conservative in its innovation, with a growing recognition that these new tools can perhaps help with the institutional challenges that bedevil the water and sanitation sector. To examine experience to date – and to help the water sector learn from other sectors – two South African-based organisations active in this sphere, SeeSaw and iComms, convened a multi-disciplinary learning and sharing workshop in Cape Town in 2012. This paper summarises the background to those discussions, gives an overview of the open sharing of experience that took place, and provides some early lessons for those in the WASH sector that plan to harness some of the emerging ICT tools.
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